Customer Experience

Customer Experience

Customer experience is at the heart of the preoccupations of most companies.

The telecommunications operators, the digital service providers have understood the issues at stake: customer experience is at the same time the « basics » which has become indissociable from the brand experience, a great lever of loyalty and growth, but it is also a key driver of optimization of the organizations’ performance.

 

Sofrecom addresses today the customer experience issue on all building blocks on the value chain of operators by capitalizing on all its Business Consulting, IT and Networks expertise.

 

We hope, throughout this section to share the perspectives of our consultants and experts, built from numerous projects lead at our customers.

 

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Consultant Manager Sofrecom

Alexandre JOLIN

Market Intelligence Consultant Manager
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Consultant Marketing stratégique Sofrecom

Arthur BENDA

Strategic Marketing Consultant
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Niima BERCOVITZ

Market intelligence and project managment
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Sophie VANNIER

MOE Project Manager
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Aurélie TOBOLA

Senior HR Consultant
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Florian JOZEFOWICZ

Strategic Marketing Consultant
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Joseph JABBOUR

Senior Project Manager Network Operations
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Clément ROULLEAU

Market Intelligence Consultant
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Madjid BABACI

Senior Consultant
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Oriane DUGLUE

Customer Project Manager
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Toni SAMUDIO

Big Data support expert
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Isabelle FAGUER

Digital Marketing Consultant
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Baptiste AUBREE

Senior Digital Innovation Consultant
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Mohammad DIAB

Network & Services Senior Project Manager
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Paul-Michel BOGNIER

Head of End-to-End Network Performance
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Marie LOUIS

Consultante en marketing digital
Read more

Jolaade ALAO

Services & Convergence Managing Consultant
Read more

Benoît MENARD

Consulting Director
Read more

Consultant Manager Sofrecom

Alexandre JOLIN

Market Intelligence Consultant Manager
Read more

Consultant Marketing stratégique Sofrecom

Arthur BENDA

Strategic Marketing Consultant
Read more

Niima BERCOVITZ

Market intelligence and project managment
Read more

Sophie VANNIER

MOE Project Manager
Read more

Aurélie TOBOLA

Senior HR Consultant
Read more

Florian JOZEFOWICZ

Strategic Marketing Consultant
Read more

Joseph JABBOUR

Senior Project Manager Network Operations
Read more

Clément ROULLEAU

Market Intelligence Consultant
Read more

Madjid BABACI

Senior Consultant
Read more

Oriane DUGLUE

Customer Project Manager
Read more

Toni SAMUDIO

Big Data support expert
Read more

Isabelle FAGUER

Digital Marketing Consultant
Read more

Baptiste AUBREE

Senior Digital Innovation Consultant
Read more

Mohammad DIAB

Network & Services Senior Project Manager
Read more

Paul-Michel BOGNIER

Head of End-to-End Network Performance
Read more

Marie LOUIS

Consultante en marketing digital
Read more

Jolaade ALAO

Services & Convergence Managing Consultant
Read more

Benoît MENARD

Consulting Director
Read more