Customer experience is at the heart of the preoccupations of most companies.
The telecommunications operators, the digital service providers have understood the issues at stake: customer experience is at the same time the « basics » which has become indissociable from the brand experience, a great lever of loyalty and growth, but it is also a key driver of optimization of the organizations’ performance.
Sofrecom addresses today the customer experience issue on all building blocks on the value chain of operators by capitalizing on all its Business Consulting, IT and Networks expertise.
We hope, throughout this section to share the perspectives of our consultants and experts, built from numerous projects lead at our customers.
by Lou CHEVREUX the 28/05/2020
by Niima BERCOVITZ the 20/06/2019