Retail

Retail

Physical distribution is a major challenge for the Telecom operators.

They seek for the customer proximity essential for selling value offers (convergence, content) and make the rebound easy towards other universes (fixed or mobile). It is about guaranteeing a physical presence while ensuring the optimization of their performance.

 

Numerous questions arise for the operators:

  • What is the most relevant model of physical presence (direct networks and /or indirect network)?
  • What partners to select? According to what criteria?
  • How to secure the outlets and the sellers’ performance? Through which indicators and with what tools?
  • What sales organization? What remuneration mode?
  • How to articulate the physical network and the other sales channels (on line, call centers)?

 

Throughout this section, our consultants share the main trends in the domain and their views based on numerous projects carried out for our customers.

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Anas LACHHEB

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Daouda DIOP

Daouda DIOP

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Kenza-Ben-Driss

Kenza BEN DRISS

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Fouad ESSABBAB

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Josephine BOREL

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Lou CHEVREUX

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Marketing Stratégique Consultant

Ludovic VARGA

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Customer Experience Consultant

Karim HALILI

Customer Experience Consultant
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Change Management Senior Consultant

Morgane Leblanc

Change Management Senior Consultant
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Compliance Consulting Manager

Claude ROBERT

Compliance Managing Consultant
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Digital Innovation Managing Consultant

Gwendolen MICHAU

Managing Consultant
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Consultant Ingénieur RAN et QoS

Adel ZERGOUG

End-to-end Network Performance Engineer
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Digital projects manager

Florent BROUTIN

Digital Innovation Senior Consultant
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Consultant Manager Sofrecom

Alexandre JOLIN

Market Intelligence Consultant Manager
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Consultant Marketing stratégique Sofrecom

Arthur BENDA

Strategic Marketing Consultant
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Niima BERCOVITZ

Market intelligence and project managment
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Sophie VANNIER

MOE Project Manager
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Aurélie TOBOLA

Senior HR Consultant
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Florian JOZEFOWICZ

Strategic Marketing Consultant
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Joseph JABBOUR

Senior Project Manager Network Operations
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Clément ROULLEAU

Market Intelligence Consultant
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Madjid BABACI

Senior Consultant
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Oriane DUGLUE

Customer Project Manager
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Toni SAMUDIO

Big Data support expert
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Isabelle FAGUER

Digital Marketing Consultant
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Baptiste AUBREE

Senior Digital Innovation Consultant
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Mohammad DIAB

Network & Services Senior Project Manager
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Paul-Michel BOGNIER

Head of End-to-End Network Performance
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Marie LOUIS

Consultante en marketing digital
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Jolaade ALAO

Services & Convergence Managing Consultant
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Benoît MENARD

Consulting Director
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Anas LACHHEB

Agile Coach and Provocator Agent
Read more

Daouda DIOP

Daouda DIOP

Consultant Technical Service Manager
Read more

Kenza-Ben-Driss

Kenza BEN DRISS

Digital Consultant
Read more

Consultant Réseau

Fouad ESSABBAB

Senior Network Consultant
Read more

Retail consultant

Josephine BOREL

Retail consultant
Read more

Lou CHEVREUX

Customer Experience & Digital Transformation Consultant
Read more

Marketing Stratégique Consultant

Ludovic VARGA

Senior Strategic Marketing Consultant
Read more

Customer Experience Consultant

Karim HALILI

Customer Experience Consultant
Read more

Change Management Senior Consultant

Morgane Leblanc

Change Management Senior Consultant
Read more

Compliance Consulting Manager

Claude ROBERT

Compliance Managing Consultant
Read more

Digital Innovation Managing Consultant

Gwendolen MICHAU

Managing Consultant
Read more

Consultant Ingénieur RAN et QoS

Adel ZERGOUG

End-to-end Network Performance Engineer
Read more

Digital projects manager

Florent BROUTIN

Digital Innovation Senior Consultant
Read more

Consultant Manager Sofrecom

Alexandre JOLIN

Market Intelligence Consultant Manager
Read more

Consultant Marketing stratégique Sofrecom

Arthur BENDA

Strategic Marketing Consultant
Read more

Niima BERCOVITZ

Market intelligence and project managment
Read more

Sophie VANNIER

MOE Project Manager
Read more

Aurélie TOBOLA

Senior HR Consultant
Read more

Florian JOZEFOWICZ

Strategic Marketing Consultant
Read more

Joseph JABBOUR

Senior Project Manager Network Operations
Read more

Clément ROULLEAU

Market Intelligence Consultant
Read more

Madjid BABACI

Senior Consultant
Read more

Oriane DUGLUE

Customer Project Manager
Read more

Toni SAMUDIO

Big Data support expert
Read more

Isabelle FAGUER

Digital Marketing Consultant
Read more

Baptiste AUBREE

Senior Digital Innovation Consultant
Read more

Mohammad DIAB

Network & Services Senior Project Manager
Read more

Paul-Michel BOGNIER

Head of End-to-End Network Performance
Read more

Marie LOUIS

Consultante en marketing digital
Read more

Jolaade ALAO

Services & Convergence Managing Consultant
Read more

Benoît MENARD

Consulting Director
Read more